FAQ

Q：Are the items brand New？
A：Items are second-hand in website used.2ndmart.com.100% brand new items in website new.2ndmart.com.

Q：Are the items safe during shipping？
A：Yes,all the items will be well packed to protect them.

Q：Does the price include customs tax or vat?
A：No，the price don’t inlude any customs tax or vat.But if you have any requirments for the declared value,please send email to let’s know,thanks.

Q：Is there a return policy?
A：We support returns or exchanges. Handling depends on the situation.The specific details are in Refund Policy.

Q：How long will it take to receive the items？
A：Orders usually will be shipped within 3 working days, it will arrive in 7 -25 days.The specific details are in Shipping Policy.

Q：Where can I track my order？
A：You can go to your account and track it from the ORDERS easily.

Q：Why can’t I receive the email from you？
A：It may go to spam,please check again,any further problem,please send email to us.